Return & Refund Policy – Home & Kitchen Storage & Utility Products

We want you to be fully satisfied with your purchase. If you are not happy with a product, you may request a return or refund under the following conditions:

1. Return Eligibility

• Returns must be requested within 7 days of delivery.
• Items must be unused, unwashed, and in original condition with all packaging, tags, and accessories intact.
• Products showing signs of use, damage, or missing parts will not be eligible for return.

2. Non-Returnable Items

• Used or damaged items not due to manufacturing defects
• Items without original packaging
• Clearance or final sale products (if applicable)

3. Damaged or Defective Products

• If you receive a damaged, defective, or incorrect item, report it within 48 hours of delivery.
• Provide clear photos or videos as proof for quick resolution.

4. Return Process

• Send a return request with order details to: altitudewares@gmail.com
• Once approved, return instructions will be shared.
• Customers may be required to arrange return shipping unless stated otherwise.

5. Refund Process

• Refunds are initiated after the returned product passes inspection.
• The amount will be credited to the original payment method within 5–10 business days.
• Shipping charges (if any) are non-refundable unless the return is due to an error or defect.

6. Cancellation

• Orders can be cancelled before dispatch. Once shipped, the return policy will apply.

For any assistance, contact customer support via the email above.